Managed IT · Surrey, BC
Managed IT for Small Business in Surrey, BC
We become your IT department: support and troubleshooting when something breaks, installation and setup when something new comes in, and the security and planning that stop problems before they start. One team, one number, one monthly price.
- Help desk, onsite visits and installs
- Monitoring, patching and security
- For businesses with 5 to 150 staff
- New laptop ready for Monday
- Password resets
- Printer back online
- Wi-Fi in the warehouse
- Staff member leaving Friday
- Windows updates overnight
- Backups test-restored
- Teams not signing in
- Firewall firmware
- New office network
- Phishing email reported
- Server retired to SharePoint
- Licence renewals tracked
- Quarterly IT plan
Managed IT Surrey
Managed IT for Surrey Small Businesses
Managed IT Surrey looks after the technology for small and mid-size businesses in Surrey and the Lower Mainland, so they don’t have to hire an IT department of their own. Staff get one number to call. Owners get one predictable monthly price and a plan they can budget for.
That covers all of it. Support and troubleshooting when a computer, printer, email account or network stops working. Installation and setup when new staff start, a new office opens or a system needs replacing. And the work most businesses never see until it’s missing: updates applied overnight, backups checked, security watched, and a plan for what to replace and when.
Some of the businesses we work with have no IT person at all, and the owner has been fixing things between other jobs. Others have one capable IT person who needs backup. Either way, call 604-359-5284 or book a free IT review and we’ll show you what managed IT would look like for your business.
What we manage
Six Services, One Team
Pick the whole IT department or just the part you need. Every service links to the others, and one team runs all of them.
Outsourced IT Department
We become your IT team: help desk, troubleshooting, onsite visits, installs, security and planning.
Example · this month
- Help desk requests38 closed
- Windows updatesUp to date
- BackupsVerified
- Endpoint securityProtected
- New starters2 ready on day one
- Help desk for every staff member
- Remote and onsite troubleshooting
- Installs, setups and new starters
Co-Managed IT
Keep your in-house IT person and give them a help desk, tools, security and cover.
- Help desk overflow
- Shared monitoring tools
- Holiday and sick cover
IT Monitoring, Patching & Endpoint Security
Updates applied after hours, backups and disks watched, security alerts reviewed by people.
- Patching after hours
- Backup and health monitoring
- Endpoint detection and response
Device & User Management
Laptops and phones enrolled and secured with Intune, new staff ready on day one, leavers locked out.
- Intune and Autopilot
- Onboarding and offboarding
- Lost-device wipe
Azure & SharePoint Cloud
Retire the old server: files to SharePoint and Teams, apps to Azure, backups off-site.
- SharePoint and Teams files
- Azure for server apps
- Weekend migrations
vCIO & IT Planning
A technology roadmap, an IT budget and quarterly reviews with a senior IT advisor.
- IT assessment
- 12–36 month roadmap
- Quarterly reviews
Start with a free IT review
We look at what you have, tell you what we’d change, and give you a monthly price. No obligation.
Book a reviewHire or outsource?
What One IT Hire Really Costs
A full-time IT person in the Lower Mainland earns a median of about $32.93 an hour, according to the Government of Canada’s Job Bank. Add CPP, EI, benefits, training and tools, and one hire costs far more than the salary. They also take holidays, get sick and eventually move on.
Move the slider to your staff count. For most businesses under about 40 people, managed IT costs less than one hire and covers more. Past that, a hire plus co-managed IT often makes sense, and the calculator shows that too.
Difference in favour of managed IT
Hire cost = Job Bank median wage for the Lower Mainland × 2,080 hours, plus 2026 CPP and EI, and estimates for benefits, payroll costs, training and tools. Managed IT uses typical Surrey prices ($165 per user per month fully managed, $95 co-managed). Ranges, not quotes. See the full breakdown.
Everything IT
Support, Troubleshooting, Installation and Setup
Most of what a small business needs from IT falls into three kinds of work, and we do all three. Support and troubleshooting: Outlook keeps asking for a password, the Wi-Fi drops in the back office, a laptop won’t start, the printer has stopped printing for everyone. Our help desk takes the call, and most problems are fixed remotely the same business day.
Installation and setup: new computers, a new hire’s laptop, Microsoft 365, a Wi-Fi upgrade, a new office network, a server retired to the cloud. Each job is planned, labelled and documented, so the next person isn’t left guessing.
Keeping it all running: updates, monitoring, endpoint security, tested backups and a plan for what to replace before it fails. That’s the part that makes the first two less frequent.
Behind the scenes
A Month of Managed IT
Most of what we do happens before anyone notices a problem. Open any day to see what typically happens.
Week 1
MonReport
Monthly report sent: tickets, patches, backups and security events.
TueHelp desk
Normal support day. Most calls fixed remotely.
WedPatch prep
Microsoft’s second-Tuesday updates are due next week; test computers are checked and ready.
ThuBackup check
Daily backup results reviewed; one failed job rerun.
FriSecurity
Weekly security review: alerts, sign-in risks, blocked threats.
Week 2
MonHelp desk
A new printer installed in the back office.
TuePatch Tuesday
Second Tuesday: Microsoft releases updates. Test ring starts.
WedTest ring
Updates checked on a small group of computers.
ThuBackup check
Backups verified; test restore of one folder.
FriSecurity
Weekly security review.
Week 3
MonNew starter
Laptop prepared and account created for a Monday start.
TueRollout
Updates installed on your computers after 6pm.
WedPatch report
What installed, what failed, what we fixed.
ThuBackup check
Backups verified.
FriSecurity
Weekly security review and phishing report follow-up.
Week 4
MonLeaver
Staff member’s last day: sign-ins blocked, laptop wiped, mailbox kept.
TueRenewals
Domain and certificate expiry dates checked for the next 90 days.
WedHelp desk
Normal support day.
ThuBackup check
Backups verified.
FriPlanning
Quarterly planning call (every third month).
- Support
- Patching
- Backups
- Security
- Planning
Two ways to work
Outsourced or Co-Managed: Who Does What
With an outsourced IT department, we’re your whole IT team. With co-managed IT, your in-house IT person stays in charge and we back them up. Switch the table to compare.
Either way, the split is written into your agreement, so nobody wonders whose job something is when it breaks.
| Task | You | Us |
|---|---|---|
| Help desk calls | — | ● |
| Troubleshooting and onsite visits | — | ● |
| Patching and monitoring | — | ● |
| Security alerts | ○ | ● |
| New starters and leavers | ○ | ● |
| Projects and installs | ○ | ● |
| IT budget and roadmap | ● | ○ |
| Task | You | Your IT person | Us |
|---|---|---|---|
| Help desk calls | — | ● | ○ |
| Troubleshooting and onsite visits | — | ● | ○ |
| Patching and monitoring | — | ○ | ● |
| Security alerts | ○ | ○ | ● |
| New starters and leavers | ○ | ● | ○ |
| Projects and installs | ○ | ● | ● |
| IT budget and roadmap | ● | ● | ○ |
● leads ○ involved — not involved
Getting started
Your First 30 Days
Switching to managed IT, or from another provider, follows the same plan. Nothing gets lost and staff barely notice.
- Day 1
Kick-off and review
We meet the team, collect passwords and vendor contacts, and agree how staff reach us.
- Week 1
Tools installed
Monitoring, patching and endpoint security on every computer; backups checked.
- Week 2
Documentation
Network diagram, device list, licence list and admin accounts written down and secured.
- Day 30
First report and IT plan
What we found, what we fixed, and a short list of priorities with costs.
Who we work with
Built for Surrey’s Small and Mid-Size Businesses
We work with businesses of 5 to 150 people across very different industries: law and accounting offices near Surrey Central, clinics in Fleetwood and Newton, warehouses in Campbell Heights and on Annacis Island, design firms in South Surrey and non-profits all over the city. Each has its own software, rules and busy seasons, and we plan around them.
- Law firms
- Accounting & finance
- Healthcare & dental
- Architecture & engineering
- Manufacturing & warehousing
- Non-profits
- Start-ups
Where we work
Managed IT Across Surrey and the Lower Mainland
Based in Surrey, with technicians across the city’s town centres and business parks and the cities around them. Remote support reaches everyone the same business day.
Why Managed IT Surrey
What You Can Expect From Us
Based in Surrey
Technicians who know King George Boulevard traffic and which business parks have bad cell coverage. Onsite visits across Surrey and the Lower Mainland.
One predictable price
A monthly price per user, written down. No invoice for every password reset, and project work quoted before it starts.
Plain English
Monthly reports and recommendations a business owner can read in five minutes, without a glossary.
You own the documentation
Passwords, network diagrams and licence lists kept in a system you can access. If you ever leave, it goes with you.
Free IT review
Book a Free IT Review
Tell us a little about your business. We’ll call to book a time, look at your computers, network, Microsoft 365, backups and security, and send you a short written summary of what we found, whether you work with us or not.
- No obligation and no pressure
- A written summary you keep
- A monthly price if you want one
Prefer to talk? Call 604-359-5284.
Questions
Managed IT Questions, Answered
What is managed IT?
Managed IT means a company looks after your business technology for a monthly fee, instead of you hiring an IT person or calling someone each time something breaks. That usually includes a help desk for staff, troubleshooting and onsite visits, updates, security, backups, setting up new staff and planning what to replace. For a small business, it works like having an IT department without hiring one.
How much does managed IT cost in Surrey?
Fully managed IT for small businesses in Surrey typically costs $100–$250 per user per month, depending on what’s included, how many devices each person has and how much onsite work is needed. Co-managed IT, where you keep an in-house IT person, is usually $50–$150 per user per month. A free IT review gives you a real number.
Is managed IT cheaper than hiring an IT person?
For most businesses under about 40 staff, yes, by a wide margin. One full-time IT hire costs a salary plus CPP, EI, benefits, training and tools, and still leaves you without cover when they’re away. Our managed IT vs in-house calculator runs the numbers with BC wage data.
What’s the difference between managed IT and co-managed IT?
With fully managed IT, we’re your whole IT department. With co-managed IT, you keep your in-house IT person and we back them up with a help desk, monitoring and security tools, after-hours work and holiday cover. The split is agreed in writing.
Do you offer 24/7 support?
No. Our help desk works Monday to Friday, 8am to 5pm. Updates and maintenance run after hours, and the monitoring software runs all the time, but we don’t staff round-the-clock support. If your business needs that, tell us at the review and we’ll be straight about whether we’re the right fit.
What is the free IT review?
A no-obligation look at your current IT: computers, network, Microsoft 365, backups, security and how staff get help today. It usually takes an hour or two, and you get a short written summary of what we found, whether you work with us or not. Book a free IT review.
Free IT review
Ready for IT You Don’t Have to Think About?
Book a free, no-obligation IT review. We’ll look at what you have, tell you what we’d change, and give you a monthly price.
Monday to Friday, 8am to 5pm · Business IT only